Privacy Policy

This Privacy Policy explains how Wickd (https://wickd.io) collects, uses and protects personal data. It applies to everyone who uses wickd.io.

1. Data we collect

• Account data — email, username, password hash and settings.
• Verification data — the identity information and documents you provide for KYC/AML checks.
• Transaction data — deposits, withdrawals, trades, balances and wallet addresses.
• Technical data — IP address, device and browser information, and activity logs, which we use for security and fraud prevention.

2. How we use data

We use personal data to operate your account, process deposits and withdrawals, meet our AML/KYC and other legal obligations, prevent fraud and abuse, provide support, and improve the service.

3. Legal bases

We process data to perform our contract with you, to comply with legal obligations (including AML/CTF law), and for our legitimate interests in running a secure platform.

4. Sharing

We share data with identity-verification and payment providers, with professional advisers, and with regulators or law-enforcement where we are legally required to do so. We do not sell personal data.

5. Retention

We keep personal data for as long as your account is active and for the period after closure required by applicable AML and record-keeping law.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may object to certain processing. Some data must be retained to meet legal obligations and cannot be deleted on request.

7. Security

We use technical and organisational measures to protect personal data, including encryption in transit and restricted internal access.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy at https://wickd.io/cookies.

9. Contact

For privacy questions, contact support through Live Chat at https://wickd.io.

Last updated: 2026.